Resolved -
The team has identified the root issue in the queue management server in the backend. A restart was performed and service was fully restored. The team is continuing to monitor and investigate the issue.
Jul 9, 20:35 PDT
Identified -
Ops team reports that we're experiencing an unexpected service outage of the main service. We're doing the best to identify the root cause and restore the service. we will update shortly.
Jul 9, 20:09 PDT
Resolved -
Ops team reported that there was a load on the database which impact the service and most of the users. We identified the root cause and worked to isolate it and resolve the issue. The service is back to normal state now. Ops team will continue monitoring the system in the next hours
Jul 9, 11:39 PDT
Identified -
Ops team reports an increasing number of delayed processing was noticed and that our data processing infrastructure is running behind which is causing some delays with response. We are checking for the root cause and will update shortly
Jul 9, 06:51 PDT
Resolved -
Ops team reports that we had experienced a partial unexpected service outage of the main service. All services has been restored and are currently up.
Jul 9, 06:46 PDT
Identified -
Ops team reports that we're experiencing an unexpected service outage of the main service. We're doing the best to identify the root cause and restore the service. we will update shortly.
Jul 9, 06:37 PDT