Clarizen Status

Nov 15, 2018

No incidents reported today.

Nov 14, 2018

Data Processing Delays in EU Production site

Resolved - Ops team reports that we are back to a normal response time.
Nov 14, 03:34 PST

Identified - Ops team reports an increasing number of delayed processing was noticed and that our data processing infrastructure is running behind which is causing some delays with response. We are checking for the root cause and will update shortly
Nov 14, 02:53 PST

Nov 13, 2018

Data Processing Delays in EU Production site

Resolved - Ops team reports that systems are back online.
Nov 13, 09:26 PST

Update - Ops team reports that we're experiencing a service outage of the main service.
We're doing the best to identify the root cause and restore the service.
we will update shortly.
Nov 13, 07:32 PST

Identified - Ops team reports an increasing number of delayed processing was noticed and that our data processing infrastructure is running behind which is causing some delays with response. We are checking for the root cause and will update shortly
Nov 13, 04:56 PST

Nov 12, 2018

Unexpected Service Outage on EU Production Site

Resolved - The team has identified the root issue in our DB servers.
A restart was performed and service was fully restored.
The team is continuing to monitor and investigate the issue.
Nov 12, 04:42 PST

Update - DBA teams identified an issue with one of the databases which impact the service for some of the users. We are working to resolve the issue. will update shortly
Nov 12, 02:14 PST

Identified - Ops team reports that we're experiencing an unexpected service outage of the main service. We're doing the best to identify the root cause and restore the service. we will update shortly.
Nov 12, 02:11 PST

Unexpected Service Outage on EU Production Site

Resolved - Ops team reports that service is up & running.
Nov 12, 01:42 PST

Update - ops team reports that we're experiencing degraded performance issues of the main service. We're doing the best to identify the root cause and restore the service. we will update shortly.
Nov 12, 01:39 PST

Monitoring - Ops team reports that we're experiencing a partial service outage of the main service.
We're doing the best to identify the root cause and restore the service. we will update shortly.
Nov 12, 01:37 PST

Identified - Ops team reports that we're experiencing an unexpected service outage of the main service. We're doing the best to identify the root cause and restore the service. we will update shortly.
Nov 12, 01:32 PST

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

Data Processing Delays in US Production site

Resolved - Ops team reports that we are back to a normal response time.
Nov 7, 13:34 PST

Identified - Ops team reports an increasing number of delayed processing was noticed and that our data processing infrastructure is running behind which is causing some delays with response. We are checking for the root cause and will update shortly
Nov 7, 13:07 PST

Nov 6, 2018

Data Processing Delays in EU Production site

Resolved - Ops team reports that we are back to a normal response time.
Nov 6, 04:52 PST

Identified - Ops team reports an increasing number of delayed processing was noticed and that our data processing infrastructure is running behind which is causing some delays with response. We are checking for the root cause and will update shortly
Nov 6, 01:43 PST

Nov 5, 2018

Elevated Errors in EU Production site

Resolved - Ops team reports that service is restored and all system up & running.
We will keep on monitoring the issue in the next few hours.
Nov 5, 03:41 PST

Identified - Ops team reports that we're experiencing an elevated level of errors in our main service and are currently looking into the issue.
Nov 5, 02:32 PST

Elevated Errors in EU Production site

Resolved - Ops team reported that after a restart of one of our DB servers the service is back to normail state.
Nov 5, 02:16 PST

Identified - Ops team reports that we're experiencing an elevated level of errors in our main service and are currently looking into the issue.
Nov 5, 01:44 PST

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

slow response on reports in EU Data Center

Resolved - Ops team reports that we are back to a normal response time.
Nov 1, 08:23 PDT

Identified - On the last few hours we had a slow response in our reports in the main EU Data Center.
Ops team are watching closely and for now it looks like we are back to normal time response
Nov 1, 04:27 PDT